Terms of service

RETURNS

If for any reason you are not completely satisfied with the fit of your garment or if it is faulty, we will happily exchange or refund the item providing it meets our returns policy.

RETURNS POLICY

Contact must be made in advance to return within 3 days of receiving your goods. Please email info@jojoross.com explaining what and why you are returning.

We must receive the returned item within 10 days of it being received by you. Please note that after 10 days all sales are final.

All items must be returned unworn, unwashed and undamaged with original tags attached. Please return garment via tracked postage in a manner that protects it during transit.

EXCHANGES

In order to exchange and item please return the item adhering to the terms of our returns policy then place a new order.

REFUNDS

Once we received your item we will refund you (less shipping costs) by your original payment method. Payments may take up to 7 days to process.

Return items must be sent via track and trace postage at your own expense. You must advise us of the tracking number. We cannot accept any liability for post damaged or lost items.