FAQ's

How to contact us?

Please email at info@jojoross.com

Where are we stocked?

Company Store - 320 George St, Dunedin.

What are our shipping costs and delivery times?

New Zealand:
2-4 Working Days
$7.50
Australia:
5-10 Working Days
$30
Worldwide:
$49
Shipping times depend on Country location. Please contact us for more information.

 

What are our Terms and Conditions?

PAYMENT

All prices are listed in $NZD and will be charged to you in $NZD

For International purchases you as the recipient are liable to any import duties, customs and local sales taxes for the country you are shipping to. Your purchase will be converted to New Zealand dollars at the exchange rate of the day it is processed.

RETURNS

If for any reason you are not completely satisfied with the fit of your garment or if it is faulty, we will happily exchange or refund the item providing it meets our returns policy.

RETURNS POLICY

Contact must be made in advance to return within 3 days of receiving your goods. Please email info@jojoross.com explaining what and why you are returning.

We must receive the returned item within 10 days of it being received by you. Please note that after 10 days all sales are final.

All items must be returned unworn, unwashed and undamaged with original tags attached. Please return garment via tracked postage in a manner that protects it during transit.

No refunds on pre-orders an no returns or refunds on sale items.

EXCHANGES

In order to exchange and item please return the item adhering to the terms of our returns policy then place a new order.

REFUNDS

Once we received your item we will refund you (less shipping costs) by your original payment method. Payments may take up to 7 days to process.

Return items must be sent via track and trace postage at your own expense. You must advise us of the tracking number. We cannot accept any liability for post damaged or lost items.

No refunds on Sale items. 

FAULTY ITEMS

If an item is faulty we will do our best to repair or replace the item for you. In the event that we have no more stock available a full refund will be awarded. Any items that have been damaged due to clear wear and tear will not be replaced.

PRE ORDERS

As we are a small company that makes to order, all pre-ordered items can not be returned for a full refund. We can however  offer a change of size (if stock is available) or offer a store credit.

If you have any further questions please don’t hesitate to contact us on info@jojoross.com