Please note for hygiene reasons we cannot return or refund facemasks.

How to contact us?

Please email at info@jojoross.com

Where are we stocked?

Online at jojoross.com

What are our shipping costs and delivery times?

All orders over $350 are shipped free of charge. Under this are as folow:
New Zealand:
1-4 Working Days
5-10 Working Days
Shipping times depend on Country location. Please contact us for more information.


What are our Terms and Conditions?


All prices are listed in $NZD and will be charged to you in $NZD

For International purchases you as the recipient are liable to any import duties, customs and local sales taxes for the country you are shipping to. Your purchase will be converted to New Zealand dollars at the exchange rate of the day it is processed.


If for any reason you are not completely satisfied with the fit of your garment or if it is faulty, we will happily exchange or refund the item providing it meets our returns policy.


Contact must be made in advance to return within 3 days of receiving your goods. Please email info@jojoross.com explaining what and why you are returning.

We must receive the returned item within 10 days of it being received by you. Please note that after 10 days all sales are final.

All items must be returned unworn, unwashed and undamaged with original tags attached. Please return garment via tracked postage in a manner that protects it during transit.


In order to exchange and item please return the item adhering to the terms of our returns policy then place a new order.


Once we received your item we will refund you (less shipping costs) by your original payment method. Payments may take up to 7 days to process.

Return items must be sent via track and trace postage at your own expense. You must advise us of the tracking number. We cannot accept any liability for post damaged or lost items.

No refunds on any sale items however we are happy to exchange sizes for sale or outlet items. If the correct size is not available, we will offer a store credit.


If an item is faulty we will do our best to repair or replace the item for you. In the event that we have no more stock available a full refund will be awarded. Any items that have been damaged due to clear wear and tear will not be replaced.


If you have any further questions please don’t hesitate to contact us on info@jojoross.com